Suzanne Li

Conceptualized and led the product design for an anti-shallow app, achieving a 65% increase in user engagement during App Store beta testing.

Directed comprehensive product strategy and user journey, resulting in 78% of beta users reporting enhanced personal reflection through audio-based interactions.

Defined and implemented scalable design systems, increasing team efficiency by 45% across design sprints and 0-1 discovery research projects.

Led cross-functional teams in product, marketing, and operations for end-to-end user experience, improving product launch timelines by 30% and boosting user satisfaction by 42%.

Designed AI-powered mobile-first vending UX, boosting transaction efficiency by 53% and increasing user spend to $250/month from $70 in traditional vending.

Spearheaded user research and UI/UX design for the Local Voices Network, an AI-driven conversation analysis tool, integrating AI-powered community insights to improve conversation data parsing speed by 38% and increase engagement by 52%.

Partnered with AI engineers to create LLM-powered community dialogue tools, leading to a 47% improvement in data-driven community sense-making.

Designed a platform leveraging MIT's AI to analyze conversations, expanding partnerships to 200+ nonprofits in 60+ countries and increasing engagement by 25%.

Designed a 3D AR/VR app using Unity in collaboration with Machine Learning engineers, resulting in a 60% increase in user engagement and securing a Knight Foundation grant.

Collaborated with multi-disciplinary teams to deliver AI-driven user experiences that enhanced interaction fluidity by 55%.

Led design projects for high-traffic sites, including Google Store, resulting in a 35% increase in online sales conversions post-redesign.

Directed UX/UI initiatives for American Express's Small Business Saturday and Chase's Mission Main Street, driving a 48% increase in user engagement and a 30% improvement in responsiveness.

Led efforts to design responsive tutorial overlays and optimized QA processes, achieving 95% partner satisfaction and saving $180K in operational costs.

Pioneered the implementation of new workflows, cutting work time by 50% and saving over $1K.

Designed cross-platform media experiences, contributing to a 27% increase in daily active users across desktop, mobile web, and iOS and Android applications.

Developed the UX for Mic's interview microsite featuring President Obama, increasing page views by 62% during the campaign on the Iran Deal.

Championed efforts to redesign the iOS app and web interface, resulting in a 30% increase in page views within three months.

Spearheaded the redesign of Smart Search, delivering personalized results for 25% of Amex.com searches, with a projected 30% increase in CTR and over $13K in business value.

Revamped the 'Looking for a card?' section on the homepage, driving a 35-basis-point increase in visitors (~311 new users) and enhancing user engagement through A/B testing.

Led smart search design improvements, enhancing search functionality and increasing user engagement by 40%, boosting visitors by approximately 311 through A/B testing.

Spearheaded a UX redesign across the homepage and account summary sections, reducing Interactive/Ghost Chat rates by 22% and driving 33% growth in click-to-chat engagement.

Conducted research activities supporting technological advancements.

Supported community outreach and awareness programs.

Provided mentorship to young individuals, fostering personal growth and development.

Guided students through college application processes and academic planning.

Provided professional guidance to emerging design talent.

Led meditation sessions and workshops for various groups.